Since the pandemic, many businesses have shifted online. However, it’s not possible for every business to deliver their products to the customers on their own. That’s where order fulfillment services come into play. If you are a business owner wondering which ecommerce order fulfillment services in USA to choose, we have the answers to help you make the decision. Below we outline 10 things to consider when comparing fulfillment companies and why that should guide your choice of the service provider.
- Fulfillment Turnaround Time
All of the online merchants have the same goal: to get their orders to their customers as quickly as possible so that those customers are happy with the service they receive and are inclined to make future purchases. There is no point in delivering a product to a customer if it arrives after they’ve already got what they wanted from your competitor. You need to choose a company with fast fulfillment times so that the turnaround time between ordering and receiving your products is as short as possible.
2. Order Accuracy
This is very important when it comes to online business. If your customers are not happy with the product you provide, then they will take their business elsewhere. One of two things can happen: either they will simply not buy from you ever again or, perhaps more likely, they may stop buying products from you altogether. That is why it’s so important to have a high level of accuracy with your deliveries so your customers never have a bad experience.
3. Product Handling
The world of e-commerce is very competitive and you want your online business to stand out. One way to do this is by offering great customer service. That all starts with how safely and securely your products are handled during the process of shipping. If your products reach their destination damaged or broken then that is a surefire way to provoke a negative review on social media or your own website. It is vital that your products are handled with care to avoid this situation.
4. Customer Service
It’s important to remember that your customers are not just buying your products, they are also buying a service. That includes the service of delivering the product to them. Choosing a fulfillment company with excellent customer service can make all the difference in how quickly and successfully your business grows. Make sure you choose a company with the capacity to ensure you receive high-quality customer service.
5. Experience
It goes without saying that experience counts a lot when it comes to business. If your products are handled without care then they will be damaged and the customer will be unhappy with the quality of your service. An experienced company can deliver good service because they have the processes in place to ensure that happens. When looking for a fulfillment company, choose an experienced one so you know that things will run smoothly from start to finish.
6. Prices
There are a lot of different factors that go into determining the pricing model for an online merchant. The cost of the products, the size of your business, and even how much traffic you get through your website will all play a part in deciding what sort of pricing model you choose. Choose a company with reasonable prices so they can continue operating at this level and not need to raise their prices to stay competitive.
- Product Selection
If you have a range of products to sell then make sure that your Order Fulfillment Service has the capacity and flexibility to handle this. Choose a company that can handle products of different sizes, shapes, and weights so that they can continue to grow alongside your business.
- Inventory Management
If you already have an inventory management system in place, you may not need to use this facility with your Order Fulfillment Service. However, if this is something you haven’t got sorted out yet, make sure your fulfillment company can take care of all your inventory needs so you don’t have to do it manually.
- Product Quality
This is a difficult one because the quality of your products is not necessarily related to how well they are packaged by the fulfillment company. However, you should still consider whether or not the packaging they use will see your products arrive in good condition. If your company has a good reputation for product quality, it is worth choosing a Company with high standards of packaging so that they can help keep your customers happy.
- Reputation
When choosing any kind of service to work with, you should always consider the reputation of the company you’re dealing with. You want to choose an Order Fulfillment Service that customers are happy with because if they are not, you will hear about it quickly and it will reflect badly on your business. At worldwide shipping center, we offer a wide range of order fulfillment services. Our top-notch services include ecommerce fulfillment, pick and pack fulfillment, 3PL Services, warehouse services, and much more. Our warehouse network spans across the United States to eliminate all supply chain gaps in your operations. With our WMS, you can benefit from deep analytic insights that you can leverage to improve your business and raise revenues.
